A transaction that fails
for a reason that it is directly attributable to Goyal paisa , and for which
the user receives a corresponding confirmation from the associated payment
gateway will be refunded automatically back to the account of the user in a
time period of 3 to 21 working days, from the date on which the original
transaction has taken place. A confirmation email will also be sent to the
email ID of the user registered with us. Please note that the amount pertaining
to the applicable taxes and the payment gateway charges will not be refunded.
In cases in which the
user receives the successful payment completion confirmation but does not get
the services, the user is required to register a complaint with Goyal paisa.
This complaint can be logged by the user by sending an email to the Customer
Care email ID provided on the website. We will conduct a complete inquiry upon
receiving the complaint registered by the user. Refund of the payment will be
provided to the user account on the basis of results of the inquiry.
Please note that in all
cases, the liability of Goyal paisa is restricted only to provide a valid
refund to the extent of the payment received by us. Goyal paisa is not
responsible for any consequential liability or claim that may be associated
with the failure of the services of our system.
A user should accept
that the Goyal paisa refund policy is subject to the stated terms and
conditions of the user agreement of the website.
We thank you for
transacting with us and look forward to a bright and successful future for our
partnership.
